Check-In Kiosks Introduced at New Units
The new kiosks will be introduced according to the following schedule:
- 30 March 2026
PQ building floors 0–1 Oncology outpatient clinic, day ward and radiotherapy - 22 April 2026
Y0 joint accident & emergency department and specialist outpatient clinics:
Floor A5 Gynaecological outpatient clinic
Floor A6 Eye disease outpatient clinic and ophthalmic day surgery
Floor A7 Outpatient clinic for ear, nose and throat diseases
Floor A7 Oral and maxillofacial diseases outpatient clinic
Floor A8 Maternity outpatient clinic - 23 April 2026
Social and health centres (Korsholm, Malax/Korsnäs, Närpes)
A service adviser, secretary, or nurse will assist customers who are using the device for the first time. The kiosk prints a receipt for the customer showing the location of the consulting room and waiting area, as well as the number by which the customer will be called in. The kiosk and the receipt it prints speed up check-in and make it easier to find the correct waiting area.
— The patient is not called in by name, which respects people’s privacy and improves data security, says Susanna Heinonen, Senior Specialist in social and health care services.
The customer’s check-in is visible to the unit in real time, allowing them to be called in for their appointment accordingly. This frees up secretaries’ working time from check-in duties for tasks such as making appointments and answering the phone.
— When checking in, it’s important to verify your details on the screen at the same time, such as your address and phone number. If any details have changed, you must inform the nurse, who will update them in the client and patient information system, Heinonen points out.
Good Experiences with the Devices
This is a check-in system that has been in use, for example, at the outpatient clinics of Vaasa’s H building since 2022, at several oral health care locations, and at Malmi social and health centre in Jakobstad. Units are generally satisfied with the check-in device.
Access to triage at Vaasa’s joint accident & emergency department has up until now been managed with a queue number obtained from a device in the lobby. The old device is now being upgraded to a new self-check-in kiosk to speed up the triage process.
— With the new system, safety improves because the professional can already see in advance on the screen who is coming and can prepare to receive the patient. On the dental emergency side, the device directs the patient straight to the correct corridor to wait, and the professionals in the treatment room know who is coming next. This also speeds up and streamlines operations and makes it possible to treat more patients during the day, Heinonen explains.
In the future, check-in for Vaasa’s specialist outpatient clinics will take place at the kiosk located near the lifts on the first floor of the A building. The change does not apply to check-in for the maternity and gynaecology ward on the 4th floor, or the neonatal or children’s ward on floors 8–9. Check-in for these units will continue to take place at the unit itself.