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Customer Service Centre – Guidance, Counselling and Appointments

You can call us when you need help with assessing your situation and guidance with our services. Open weekdays 8.00–16.00. Our Customer Service Centre completes an initial assessment and offers guidance and counselling. The purpose is to provide low-threshold support with everyday life and wellbeing issues, primarily via easy-to-use digital channels. Customers are redirected if there is a need for a more detailed assessment.

Omaolo is an electronic service channel for social welfare, health care, and oral health care services. Omaolo supports self-care and directs the patient to appropriate assistance if necessary.

A care needs assessment may be conducted via telephone. The assessment determines the reason for contact, symptoms of the disease and their severity, and the urgency of the case based on information provided by the contact person.

Call the toll-free number 116 117 before going to the emergency clinic. The Medical Helpline is …