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  • advises patients on issues related to the patient’s rights
  • advises how the patient can proceed if he or she is dissatisfied with the care or treatment
  • gives advice and helps with issues concerning reminders or patient injury reports

If you’re dissatisfied or uncertain about something relating to your care, it’s best to discuss the matter with your care unit’s doctors or nurses. Most issues can be resolved quickest when they are investigated by the appropriate unit. If the unit is unable to solve the matter, you can contact the Patient Ombudsman.

The Patient Ombudsman does not take a stand on medical decisions regarding a patient’s care. Neither does he or she take a stand on whether a patient injury has occurred in the patient’s care. Sensitive matters and confidential information should not be sent electronically via e-mail.

Book an appointment in advance for personal meetings.

Patient Ombudsman
Wellbeing Services County of Ostrobothnia
Vaasa Central Hospital, A1
Hietalahdenkatu 2–4
65130 Vaasa

Telephone: 06 213 1080
Phone hours: Monday–Thursday 9.00–14.00

E-mail: potilasasiamies@ovph.fi (unsecured email)