Give feedback

Providing feedback

We want to give our clients the best possible treatment and service. In order to develop and become even better, we ask you for feedback on our operations.

You can provide feedback anonymously or under your own name. We monitor feedback regularly and take it into account as we develop our operations. If you wish, you will receive a personal reply to your feedback if you have given us your contact information.

If you have any questions about your treatment, we recommend that you talk to your doctor or nurse at the treatment unit. You can also give feedback on the treatment in the following ways:

Give feedback

• You can give feedback on our activities. Feedback is handled by the people in charge.
• You can give feedback on our rescue services (Ambulance feedback is given using the social and healthcare form. Select: Sairaalapalvelut – Päivystys – Pohjanmaa- Ensihoito)
• You can give feedback on our website and digital services
• You can give open feedback (This feedback will not be addressed to our units).

Client, patient and relatives report of an incident

• If you feel that an error, a shortcoming, or a near miss has occurred in your own care or service, or in that of your relative, you can submit an adverse event report. You may also report inappropriate client- or patient interaction. 
• The adverse event report is sent to those responsible for client and patient safety as well as to the Quality Director, and after that it is processed in the unit where the incident occurred. The handling includes identifying contributing factors and developing practices to prevent similar events in the future.
• You may submit the report anonymously or with your name. It is also possible to record the report so that it is handled only within the quality unit and is not forwarded to the unit that provided your care.
• When you submit a report concerning your own care, you may leave your contact details and request to be contacted. In this case, the person in charge of the unit will contact you by email or phone. Please do not include personal identity numbers or other confidential information in the report.
• When you submit a report as a relative or close person and have provided your contact details, we will send you a letter of thanks acknowledging receipt of your report. After that, the report will be processed in the unit, and you will be contacted only if necessary. Due to data protection, matters related to a client’s and/or patient’s care can only be discussed with the person themselves or with individuals who are authorized to access such information.

Statutory Notices

• When making a reminder, complaint or patient injury report, it is possible to contact a social ombudsman and patient ombudsman. They advise and guide the clients in matters related to their situation and rights.

External service providers/partners

• As an external service provider or partner to Wellbeing Services County of Ostrobothnia you can make a report about an error or incident happened in our organization: online form