Information and Knowledge Management

Information and knowledge management can be divided into two areas: knowledge management and knowledge-based management.

• Knowledge management refers to the management of data or information. It includes the management of data repositories that accumulate in the welfare area and the development of record keeping.

• Knowledge-based management refers to the decision-making and management of activities based on analysed data, in other words knowledge.

The data collected by the Wellbeing services county is used for service development, decision-making and quality assessment. The records made by professionals are transferred to client and patient information systems, from which the information is transferred to an electronic data warehouse and thus to reports. All activities are carried out with due regard for client data protection, privacy and ethics.

Information helps to identify needs and target services

Information and knowledge management can

• identify customer needs and improve access to services,

• monitor and evaluate the quality and efficiency of services and

• increase the population’s knowledge about their health and well-being.

By knowing where needs are, we can efficiently allocate resources in the Wellbeing services county. This knowledge will promote the population’s participation in their own health and wellbeing services. Through e-services, we provide recommendations for maintaining a healthy lifestyle, information on health status, and guidance on how to access services when needed.

Information content to support decision making and research

A wide range of information content can be used to support decision-making and research in the Wellbeing services county. Equal and effective social services are secured through information.

Minimum information content refers to the minimum level of information required for decision-making in the Wellbeing service county in order to fulfil the organisational tasks defined by law. The minimum information content is the same for all Wellbeing services county and is a prerequisite for the managing with information. Examples of the information content to be used are:

• Demographic data: information on the demographic structure of the Wellbeing services county, such as age structure, gender and population projections. This information can be used to assess the needs of the population and plan services.

• Health data: information on the morbidity, attendance and health resources of the population in the area. This information is needed to plan health services.

• Social services data: information on the use of social services such as income support, child protection and disability services. This information can be used to assess changes in social needs and the allocation of resources.

• Information on the status, needs, quality, effectiveness and costs of services provided by social and health care services by the Wellbeing services county and municipality can be found here: Sotekuva service

The future home of information is the Wellbeing services county of Ostrobothnias Data Hub

We have developed our own information data warehouse, called the Ostrobothnia Data Hub. Our vision is that all the information needed to generate reports will be available there in the future. This information includes customer and patient data, personnel data, financial data and quality data.

Building the data hub will ensure that the actors in the Wellbeing services county of Ostrobothnia can manage the data we produce, and can use and develop reporting and data analytics. The use of data and data analytics will allow modelling and forecasting of future service needs. It will also be useful for planning preventive services.

Here you will find the data contents that are transferred from the Ostrobothnia Data Hub to the Power BI reporting portal.

Here you will find the data contents that are transferred from the Ostrobothnia Data Hub to the Exreport reporting portal.