Distribution of Medical Supplies
We promote the treatment and follow-up of long-term illnesses at home. The distribution of medical supplies is based on individual needs. For the distribution of medical supplies, you need a decision from the caring unit.
Necessary medical supplies are provided to patients with long-term illnesses and patients who are receiving outpatient care. The medical supplies given at one time are for 3-12 months, depending on the patient’s needs. These supplies are provided free of charge.
If you have received a new decision regarding your medical supplies from your treating healthcare unit (or if your product has changed), please contact the medical supplies unit by phone. The medical supplies service will provide guidance and instructions on how to order your products.
If you are already one of our customers, remember to order your supplies well in advance. We recommend placing your order at least two weeks ahead to ensure your supplies are delivered before you run out of the previous batch of supplies. Order all the supplies you need for a longer period at the same time.
- Medical supplies for severe or moderate symptoms of impaired urinary or faecal incontinence. Diapers and catheters can be delivered to the home.
- Stoma care supplies.
- Other supplies for long-term illnesses, e.g. tracheal care supplies, dialysis supplies, suction catheters, tubular nutrition equipment, urinary stomas.
- Diabetes supplies
- Wound treatment supplies
- Eligibility for medical supplies is determined by a physician or another healthcare professional.
Eligibility for medical supplies is determined by a physician or another healthcare professional.
Distribution of medical supplies is closed week 53, 28.12.2026-1.1.2027
Ordering of medical supplies during this time:
• According to the instructions you received from the medical supply distribution unit
• Electronically 24/7 Palse.fi (in Finnish and Swedish; orders are handled week 1/2027)
Ordering Medical Supplies Online
You can log in to the palse.fi portal using your personal online banking credentials.
- Through the palse.fi service, customers can view their own products and easily order the supplies they need.
- If your products are not shown in the Palse.fi portal, or if the products or quantities listed are incorrect, please contact your healthcare unit. They can correct the products and quantities in the system.
- PLEASE NOTE! Incontinence, catheter, and ostomy products cannot be ordered through Palse.fi. Please order these products from the supplier you have previously used to order them.
Ordering Medical Supplies by Phone
When you place an order by phone, have the following information ready:
Name, date of birth and telephone number.
The name of the product, REF-number and the amount of supplies you want to order.
Phone hours: One hour on Tuesdays, Wednesdays and Thursdays from 9:00–10:00. Closed on public holidays.
Ordering Medical Supplies Through Home Delivery Programmes
- Incontinence, catheter, and ostomy products are transferred to our home delivery programs. This means that the customer contacts the supplier, which delivers a three-month supply of products directly to your home address by post.
- The medical supplies distribution service will provide you with information on how to place your first order.
Delivery of Medical Supplies:
- The Wellbeing Services County of Ostrobothnia uses Posti’s services. When placing your order, you can choose the Posti parcel locker or service point that is most convenient for you. If the parcel locker you have selected is full, Posti will redirect the parcel to the nearest available parcel locker within its service network.
- Unfortunately, we cannot send medical supplies to Posti’s outdoor parcel lockers due to the temperature requirements for storing the supplies.
- Products included in the home delivery program are sent directly by the supplier to the customer’s home address.
Change in the delivery method for sleep apnoea supplies – please pay attention to the new text messages
Going forward, Resmed’s sleep apnoea supplies will be delivered by FedEx.
FedEx will send you a text message informing you about an upcoming delivery from Resmed. The message will ask you to reply if you would like the supplies to be delivered to a parcel collection point. If you do not reply to the message, the supplies will be delivered to your home address on weekdays between 10 a.m. and 4 p.m.
If the delivery cannot be completed, the delivery company will leave a notice in your mailbox and send you another text message. The second message will ask you to choose delivery to a parcel collection point or provide your preferred delivery time. The message will include a link to the available parcel collection points: pakettipiste.fi/en/parcel-lockers/
If you have any questions about this change, please contact Resmed using their contact form.