To the content
Customer Service Centre

Call us for help on assessing your situation and guidance on our services.
Open Monday–Thursday from 08:00–15:00 and Fridays 08:00–14:00 (Variations between Municipalities may occur).
The number for a care needs assessment in Kristinestad is 06-218 6019 .

Medical Helpline 116 117

The Medical Helpline is a guidance and counselling service for health care.

At the Medical Helpline, you will receive assistance from health care professionals or, in other words, your region’s on-call nurses. They will assess your need for emergency care services or urgent care services via phone in accordance with regional instructions, around the clock.

Attention! The telephone network operator for the Medical Helpline 116117 service will change on 9 January 2024. During the work to accomplish the change, there may be short interruptions in the service.  

When a client contacts the service, his or her care needs will be assessed and the client will be given instructions for self-care concerning his or her health and illness and, if necessary, an appointment will be booked with a doctor, nurse, or physiotherapist.

Where appropriate, the client is urged to contact the correct treatment centre. Nurses and doctors receive both urgent and non-urgent cases at health centres.