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Customer Service Centre

Call us for help on assessing your situation and guidance on our services.
Open Monday–Thursday from 08:00–16:00 and Fridays 08:00–14:00 (Variations between Municipalities may occur).

The number for a care needs assessment in Kristinestad is 06 221 8600.

When a client contacts the service, his or her care needs will be assessed and the client will be given instructions for self-care concerning his or her health and illness and, if necessary, an appointment will be booked with a doctor, nurse, or physiotherapist. Where appropriate, the client is urged to contact the correct treatment centre. Nurses and doctors receive both urgent and non-urgent cases at health centers. Health centers primarily provide health care services at general practitioner level. Contact information for nurses and appointments that can be booked electronically are provided for respective health centers.

What to do when you call the number for a care needs assessment

Call 06 281 9000. Listen to the pre-recorded instructions carefully.

Step 1. Choose your language

  • If you want service in Swedish, press 1.
  • If you want service in Finnish, press 2.

Step 2. Choose your municipality

  • Vasa or Laihela, press 1
  • Kronoby, press 2
  • Jakobstad, Larsmo, or Pedersöre, press 3
  • Nykarleby, press 4
  • Korsholm, press 5
  • Vörå or Oravais, press 6
  • Närpes, press 7
  • Malax or Korsnäs, press 8
  • Kaskö or Kristinestad, press 9

Step 3. Wait for the call to be redirected

Your call will be redirected to your municipality’s health center. Listen to the instructions and follow them carefully.